Terms & Conditions
Fair Trading Statement
Fair Trading and how we are to do business.
Eternal Love will comply with all the relevant laws, regulations and company policies regarding Fair Trading. To this end our stated policy is:
We will adhere to the Trade Practices Act, state legislation and related company policies, including the Eternal Love Fair Trading Policy. All policies and procedures will reflect this commitment. We will act and make decisions in accordance with this commitment to Fair Trading. All management will be responsible for ensuring this commitment is implemented and monitored.
In conjunction with the Eternal Love Fair Trading Policy, Eternal Love will:
Conduct business with integrity and in accordance with community and business ethical standards behaviour.
This applies in all our dealings with customers, suppliers and competitors. Actively encourage and respond to feedback from our customers, suppliers and team members, and recognise opportunities to ensure continuous improvement.
Communicate openly and honestly about our products and services with our customers, suppliers and team members.
Communicate in plain language to ensure information is clear, accurate and easily understood. Provide an efficient, fair and accessible complaint handling process in accordance with the Australian Standard
Returns Policy Statement
Eternal Love will accept returned product where:
The product is faulty or not of merchantable quality, or
The product is not fit for the purpose, or
The product does not match the sample or description.
With your receipt:
We will offer you an exchange voucher or refund
Without your receipt:
We will offer you an exchange voucher for the current selling price
Eternal Love reserves the right not to allow change of mind returns
This service is available on any purchase of $20 or more requiring a 10% deposit with a $2.50 service fee. We'll hold your goods for eight weeks, with fortnightly payments.
Website Use Statement
Your agreement with us
You accept these terms and conditions by accessing or using any part of this site after the first time you visit a page providing a link to them. You then confirm your acceptance of these terms and conditions (as varied from time to time) each time you access any part of this site.
These terms and conditions form a legally binding agreement between you and Eternal Love ("Eternal Love", "we" or "us") governing your use of this site. You are welcome to print a copy for your records.
If you do not accept these terms and conditions, you will need to exit this site immediately.
A reference to "these terms and conditions" also includes all other instructions, terms or conditions concerning the use of this site or any part of it.
A reference to "this site" means the web site at
Use of this site
You may use and copy the information on this site for personal reference only. You agree that you will not use it for any purposes that are commercial, unlawful or may prejudice the reputation or interests of Eternal Love. “Unlawful” use includes activities such as fraud, the posting of defamatory or offensive material, infringement of the rights of others and failure to comply with any legislation.
You must not hack into, change or otherwise interfere with the operation of this site or any information contained within it. This includes knowingly transmitting a virus or other damaging item to this site.
You must not provide a link to this site without our prior written permission.
This website is provided "as is", so you use it entirely at your own risk. We try to ensure that all information contained on this site is correct at the time of inclusion and that the site is free of viruses and other operational problems. However, we cannot give any guarantees in this regard.
You are responsible for your use of this site, and fully indemnify us in respect of any use that we have not expressly authorised.
Copyright and trade marks
The site contains copyright material, brand names and other trade marks that are protected by law. You should assume that all names and logos are trade marks of Eternal Love or third parties, and that all content on this site is subject to copyright. Except as expressly authorised, the use of any material on this site (including reproduction, modification, distribution, republication, display or communication of any kind) is strictly prohibited.
This site contains links to third party sites. We are not responsible for the operation, security levels, content or any other aspect of any third party sites. Links are provided solely for your convenience and do not indicate our endorsement of any third party sites or the products or services provided, advertised or otherwise mentioned on those sites.
All websites of Eternal Love businesses, and all products or services offered by those businesses, have their own terms and conditions. Please ensure that you read the applicable terms and conditions when you enter and use these sites.
Except to the extent required by law, you agree that Eternal Love, their directors, officers, employees, agents, contractors, service providers, successors or assigns will not be liable for any losses, damages, liabilities, claims or expenses whatsoever arising out of, or in any way related to, the use of this site or any site linked to it. This limitation applies to all direct, indirect, consequential, special, punitive or other losses, damages, liabilities, claims or expenses you or others may suffer, including for loss of profits, business interruption or loss or corruption of data or information.
If we provide any goods or services via this site and are in breach of a condition or warranty which is implied by law and cannot be excluded, our liability (and that of the other persons listed above) is limited, to the maximum extent possible, to one of the following at our option:
the supply of goods or services again;
the repair of goods; or
the payment of the cost of having the goods or services supplied again or repaired.
This site is designed for use by Australian residents. Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia (including the Federal Court of Australia, Victoria Registry).
This site may be accessed throughout Australia and overseas. Without limiting any of the above terms and conditions, we make no representations that the content of this site complies with the laws, including intellectual property laws, of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in each place where you access the site or where anything you publish or upload can be accessed.
Variations to terms and conditions
These are the current terms and conditions. We may at any time vary these terms and conditions by posting the varied terms and conditions on this site. You agree that this provides you with sufficient notice of the variation. If any variations are made that will adversely affect you, we will try to give you as much prior notice as possible. However, all variations are effective from the time of posting unless stated otherwise.
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